Privacy Policy
StillMind is committed to protecting personal information and handling it responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to users and institutional customers.
1. Information we collect
We may collect:
Account Information
Name, email address, institutional affiliation, role, and login credentials.
Profile Information
Contact details and other information users choose to provide.
Service Data
Check-ins, scheduling actions, support-related records, and other data needed to provide the StillMind service.
Technical Usage
IP address, browser type, device information, pages visited, timestamps, and product interactions.
Cookies
Used for product functionality, analytics, and site performance.
2. How we collect information
We collect information directly from users, from institutional customers that make StillMind available to their communities, and automatically through use of our website and services.
3. How we use information
We use personal information to:
- • Provide, operate, and maintain StillMind
- • Authenticate users and manage access
- • Support scheduling and communication
- • Improve product reliability and user experience
- • Maintain security and prevent misuse
- • Meet legal and contractual obligations
4. Sensitive information
Because StillMind supports mental-health-related workflows, some information processed through the service may be sensitive. We handle such information with heightened care and restrict access based on role, need, and applicable obligations.
5. How we share information
We do not sell personal information.
We may share information:
- With service providers who support hosting, authentication, communications, analytics, or infrastructure.
- With institutional customers as needed to provide contracted services and only within appropriate role and access boundaries.
- When required by law, legal process, or valid governmental request.
- To protect rights, safety, security, or the integrity of the service.
6. Role-based visibility
StillMind is designed so that different users see different categories of information based on role and need. Students receive user-safe views, counselors access information needed for care delivery within their scope, and administrators receive limited operational visibility rather than unrestricted access to sensitive records.
7. Data retention
We retain personal information for as long as necessary to provide the service, meet contractual and legal obligations, maintain security and audit records, resolve disputes, and enforce our agreements.
8. Security
We use administrative, technical, and organizational measures designed to protect personal information, including access controls, encryption in transit, restricted permissions, and monitoring practices appropriate to the nature of the service.
9. Cookies and analytics
We may use cookies and similar technologies to operate the website, remember preferences, analyze usage, and improve performance. Where required by law, we ask for consent before enabling non-essential cookies.
10. Your rights and choices
Depending on your location and relationship with StillMind, you may have rights to access, correct, delete, restrict, object to, or request a copy of certain personal information.
11. Children and eligibility
StillMind is intended for use only by individuals or institutions authorized to use the service. Additional institutional or legal requirements may apply depending on the setting in which the service is deployed.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date and take appropriate steps to communicate material changes.
13. Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
privacy@stillmind.com
StillMind Privacy Team
[Insert legal mailing address]